This Privacy Policy (the “Policy”) is to describe the policies and procedures of Fabrica Kraft LLC (the “Fabrica Kraft”, “We”, “Us”, “our”) for the collection, use, storage, transfer and disclosure of information through our online platform, which includes the website, features, applications, widgets, or online services owned or controlled by the Fabrica Kraft and that are posted as a link to this Policy. This Policy applies to all registered users and also to the visitors of the Website.
Please give a careful reading to this Privacy Policy in order to understand how the Website collects, stores, uses, discloses, retains, and protects your information. If you do not provide the information which the Website requires, We may not be able to provide Services (as defined in our Terms of Service) to you.
By accessing or using our Services and/or registering an Account on our Website, you agree to your information being handled as described in this Privacy Policy. However, you have utmost control over your data, and you are hereby being informed about your choices regarding the use, access, correction, and deletion of your information. Any dispute over privacy of your information is subject to this Privacy Policy and applicable Terms of Service, including its applicable resolution of disputes and limitations on damages. The Terms of Service [https://www.fabricakraft.com/terms-conditions] are incorporated by reference into this Privacy Policy and are hereinafter referred to as “Terms of Service”.
This Privacy Policy also outlines the rights that you have, as a user of the platform, in relation to the information which we collect from you. By submitting the information on our Website you confirm that you have the right to authorize us to process your data on your behalf in accordance with this Policy. If you are a non-US user of the Website, you understand and agree that by using the Website and supplying us with data, your Personal Data may be used for the reasons outlined in the Privacy Policy. Furthermore, your Personal Data may be processed in the country where it was acquired as well as in other countries where the Personal Data processing regulations may be less rigorous than in your country. By using the Services on the Website, you consent to such transfers.
Background & General Information
How does this Privacy Policy apply to you?
This Privacy Policy applies to individuals who access or use our Services. For further clarification, any reference to “you” across this Privacy Policy is to an end user that uses or accesses the Services or our Website.
Who is the Data Controller for the purposes of GDPR?
Fabrica Kraft is the data controller for the personal information that we process, unless otherwise stated. There are many ways that you can contact us including by phone, email and post.
Our Postal Address: Fabrica Kraft LLC, 1309 Coffeen Avenue, Sheridan, WY 82801, United States
Contact Number: +1 302-803-5171
Email Address: care@fabricakraft.com
We do not fall within the definition of a “Business” for the purposes of the California Consumer Privacy Act (CCPA).
What is the information that we collect?
We collect the following types of information from you during the course of your interaction and usage of our Website,
Contact details and basic information: This is the personal information that you provide to us for registering on the Website and for creating your account under the registered User ID. This information includes Personal Data such as your first and last name, contact number, and email address and your consent towards subscribing to our newsletter service. “Personal Data” or “Personal Information” shall mean any information which can identify you as a person.
Browsing data: This is the information collected when you are browsing/searching for the available products on the Website, reading information available on the Website, including the reviews and feedback, shopping for the products, reading our blogs, browsing the account information page, reviewing, adding or removing the items from the order cart, or placing an order;
Financial information: This information includes the financial details, credit/debit card details, and the data pertaining to the transaction executed for the orders placed, status of the transaction or otherwise. We do not store this information directly on our servers, but this information may be shared with third parties who help process and fulfill your purchases;
Content Data: This information is submitted by you with respect to the product ordered, including the category of the product, units of the product, their respective price, and also includes the any specific requests mentioned in the add comment about your order section;
Contractual Data: This information includes the sales transactions details, order number, shipment data, order details, status of the order and the requested changes, if necessary;
Device Identification Data: This is the information that we collect that helps us in identifying the user’s device, including, IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, your operating system and version, etc.
Chat messages data: This information is collected when you chat with our user assistance team, seeking assistance into the choice of fabric, their availability, ordering samples, and uploading any referred creative designs for the product.
We as a business to customer service, are directed to and intended for the use only by the customers who are 18 years of age or more, and do not target children. Our Terms of Service require that a User must be above 18 years of age in order to use the Services.
What are the ways in which we collect the information?
When you provide the information to us: Most of the personal information that we collect and process is provided directly by you in all interactions from the moment you visit the Website. The data collected by your consent includes that when,
you register for a user account on the Website.
you select the product(s) and make an entry for the order by sharing the details of the product as ordered, or provide any special requests with respect to the Products in the add comments section.
you provide additional product details in any chat messages; or
you provide the debit/credit card information while making the payment for the product procured, and the shipping address for the delivery of the product, or
you send emails to us.
We shall also monitor any emails sent to us, or the chat messages, including file attachments with the email or the chat messages, for viruses or malicious software. You must ensure that any email or chat messages that are sent are within the bounds of the law.
you post content on our Website.
The information contained in your posting will be stored in our servers and other users will be able to see it, along with any ratings that you provide. The information that you provide in your post will be visible to others, including anonymous visitors to the Website.
When the information is automatically collected: Except as noted in this Privacy Policy, we do not link any automatically collected data to Personal Data. We use cookies to improve the responsiveness of the Website for our users along with similar electronic tools to collect information that helps us to understand the user’s individual interests using the identified computer. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. This type of information is collected to make the Website more useful to you and to tailor the experience with us to meet your special interests and needs.
When the information is collected and processed by third parties: Fabrica Kraft and and its marketing partners, affiliates and analytics service providers may also employ software technology known as “web beacons” and/or “tracking tags” to help keep track of what content on its Website is effective and to serve relevant advertising to the customers. Web beacons are small graphics with a unique identifier that may be invisible to the customer, and which are used to track the online activity of Internet users. Web beacons are embedded in the web pages reviewed or email messages received. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to Fabrica Kraft Website, to monitor how customers navigate the Website, to count how many emails that were sent were actually opened, or to count how many particular articles or links were actually viewed.
Fabrica Kraft and its marketing partners, affiliates, analytics, and service providers may also employ software technology known as an Embedded Script. An Embedded Script is programming code that is designed to collect information about customer interactions with the Website, such as the links clicked on. The code is temporarily downloaded onto the computer of the customer or other device and is deactivated or deleted when the user closes the webpage.
In addition, Fabrica Kraft and and its marketing partners, affiliates, analytics, and service providers may use a variety of other technologies (such as pixel tags) that collect similar information for security and fraud detection purposes and Fabrica Kraft may use third parties to perform these services on its behalf.
By using our Website and Services, you consent to the processing of data about you by analytics services in the manner and for the purposes set out above. For a full list of analytics services, please contact us at care@fabricakraft.com.
What is the purpose for which we collect your information?
We basically need to collect the information from you for the following purposes:
For providing services as per contract: To process your registration on the Website, to enable you to use the services of the Website, to choose your product to be ordered, to record your orders along with their respective specifications, to respond to your queries, to make any changes requested, to honor our contractual obligations and for complying with applicable law;
For functional efficiency: Managing customer requests (like personalizing the products ordered, integrating sales channels, completing transactions and fulfilling orders), login and authentication, remembering the customer settings, processing payments, hosting and back-end infrastructure support.
For improving Website navigation and usability: Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping the Website, traffic optimization and data analysis and customer research.
Customer Support and record keeping: Notifying the customer of any changes to the products available and the services, solving issues via live chat support, or email including any change requests, return requests or cancellations or otherwise.
Marketing: Sending customer emails and messages about new designs, fabrics, products and services, and content. We often receive testimonials and comments from users who have had positive experiences with our Services. We occasionally publish such content along with the ratings given to our services. When we publish this content, we may identify our users by their first and last name. We obtain the user’s consent prior to posting his or her name along with the testimonial.
to track transactions and process payments;
to send periodic notifications, including to notify you of changes to our Services, send you information and updates pertaining to our Services;
to comply with legal obligations;
to administer and protect our Services and business, including for troubleshooting, data analysis, system testing, and performing internal operations;
to provide and improve our advertising services, including to serve ads (including personalized ads when permitted) and to measure and understand the effectiveness of the ads;
to review, improve, and develop our Services, including by monitoring interactions and usage on your devices, analyzing how you are using our Services, and informing our algorithms;
to improve our business and delivery models;
to maintain and improve the safety, security, and stability of our Services by identifying and addressing security or technical problems or issues (such as technical bugs, spam accounts, and detecting abuse, fraud, and illegal activity);
to enforce our Terms;
to comply with our legal obligations, to protect the vital interests of our users and other people, or to perform tasks in the public interest, as may be necessary; and
to establish or exercise our legal rights, respond to court orders, or defend ourselves against legal claims.
We shall not sell or rent your personal information to anyone and will only use the information to respond to you regarding the services and the products only.
How long do we keep your information?
We will archive and stop actively using any personal identifiable information about you within 6 months from the last time you have logged into your account, or have visited the webpage/Website. We will delete your Personal Data from our archives no later than 6 years from the last time you have used the Website or upon your request under your data rights. However we may need to retain your information for a longer period in order to meet the legal requirements or auditing requirements.
What safety measures do we take to protect your data?
We take all necessary steps to protect your personal information during transmission by using encryption protocols and software, however no security measures can be 100% foolproof.
We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data. Whenever we collect such sensitive information (such as credit/debit card data), the information is encrypted and transmitted securely. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https'' at the beginning of the address of the web page. All financial information collected for the processing of your order is discarded immediately after being securely relayed to our credit card processor.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information and only users who have permission by the administrator can access your data at the back-end.
Our infrastructure offers security features to protect it against unauthorized access and loss of data. You can also control data accessibility features and configure them based on your needs.
All our servers, including web servers and database servers, are housed and maintained in secure locations. Access to our servers is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple firewalls. The servers on which we store personally identifiable information (ie. names, addresses) are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas.
It is important for you to protect yourself against unauthorized access to your password and to your computers, devices and applications. You must be sure to sign off when finished using a shared computer.
With whom do we share your information?
We share your sensitive personal information with any third party without obtaining your prior consent only in limited circumstances, including, when it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offenses. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing the Terms of Service and for complying with the applicable laws and regulations.
We share your information with our officers and employees for the purpose of processing your personal information on your behalf, and it is ensured that these recipients of such information agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.
We will not share the information with any third party outside of the organization, other than as necessary to fulfill your request, such as to ship the finished products to your shipping address.
We may share some or all of your Personal Data in connection with or during negotiation of any merger, financing, acquisition or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, Personal Data may also be transferred as a business asset. If another company acquires our business, or assets, such other company will possess the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy.
How do we share the information?
When you are placing an order, information that you provide for the payment of your order shall be shared with the payment service providers for the successful payment and for payment confirmation. Similarly, your shipping details are shared with the logistics company to ensure that the order can be successfully processed and delivered;
All third party providers are under obligation to ensure that your personal information is kept private.
What data protection rights do you have with respect to the information collected?
Rights under GDPR
You have the following rights under the GDPR data protection laws:
Right to access: You have the right to ask us for the copies of the personal information collected and stored with us, pursuant to certain exceptions.
Right to rectification: You have the right to ask us to rectify information that you find inaccurate, or to complete the information that is otherwise incomplete.
Right to erasure: You have the right to ask us to erase any and all personal information that we have collected and are holding in certain circumstances. Please note that we may not be able to honor all requests for deletion of your personal information since certain information may be required to be retained either to meet the requirements of law or for the purpose of audit or for the purpose of maintaining business continuity. In addition, if you have yourself posted information which is publicly available, we may not be able to honor requests for deleting the same.
Right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Right to data portability: You have the right to ask us to transfer the information that has been shared by you from one organization to another, or to be given back to you. But such right shall apply only if we are processing the information of the user based on his consent, or we are having a communication with the user for entering into a contract and the processing is automated.
Right to Redressal: We work to high standards when it comes to processing user’s personal information. If you have any queries or concerns, you can address the same vide complaint to the care@fabricakraft.com, and we shall duly respond.
If such a request is made by the customer, Fabrica Kraft shall respond to the customer within one month. If the customer would like to exercise any of these rights, they are requested to contact Fabrica Kraft at care@fabricakraft.com
Rights under CCPA / US States data protection legislations
California civil code section 1798.83 allows users of the Website that are California residents to request certain information regarding the disclosure of personal information to third parties for their direct marketing purposes. If you would like to make such a request, you are requested to send an email to care@fabricakraft.com. On receiving a request, we shall provide the necessary information in an accessible format within 30-45 days.
If after accessing your information, you believe that we have incorrect or inaccurate data, you can request to change or correct it.
You have the right to request the deletion of your personal information by asking us to delete any Personal Data we hold, if it is no longer necessary for us to hold the data for purposes of rendering services to the customer.
The user has the right not to be discriminated against for having your rights under the CCPA, and we shall not,
deny any delivery of products, or
charge a different price for the products, or provide a different quality of the products.
Third party links and services: The Website may include links to third party websites, plug-ins, services, and applications. Clicking on such links or enabling connections to such third party websites, plug-ins, services, and applications may allow respective third parties to collect or share data about you. We neither control nor endorse these third party services and are not responsible for their privacy statements. When you leave the Website or access third party links through the Website, we encourage you to read the privacy policy of such third party service providers.
We do not knowingly collect any Personal Data from any person under 13 years of age. If a child under the age of 13 submits Personal Data to Fabrica Kraft and we discover that the Personal Data is the information of a child under the age of 13, we will make every effort to erase the information as quickly as practicable. If you suspect we may hold Personal Data from a child under the age of 13, please contact us at care@fabricakraft.com.
How can we make changes to this policy?
The internet is an ever evolving medium. We reserve the right to change the terms of this Privacy Policy, at any time, without advance notice. If we decide to change the Privacy Policy, we will post those changes on the Website so that you are always aware of what information is collected, how it is used, and under what circumstances it is disclosed. We request you to regularly review this section for updates we make to this Privacy Policy.
We assure you that the use of any information collected will always be consistent with the Policy under which the information was collected, regardless of what the new Policy may be.
We make every endeavor to keep the privacy policy up to date and accurate, and this policy was last updated on 24th October, 2023.
How can you contact us?
If you have any questions, complaints, or concerns with regards to content and or breach of these terms shall be immediately informed to our email address care@fabricakraft.com.